How to Submit a Support Ticket in AiSign

If you need assistance with AiSign, submitting a support ticket is a straightforward process. Our support team is ready to help you resolve any issues or answer any questions you may have. Follow the steps below to submit a support ticket directly from the AiSign platform.

Step-by-Step Guide

Step 1: Log In to Your AiSign Account

• Open your web browser and navigate toAiSign’s login page.
• Enter your email address und password, then click on the “Log In”

Step 2: Access Your Profile Menu

• Once logged in, locate your name or profile picture at the top right corner of the dashboard.
• Click on your name to reveal a drop-down menu.

Step 3: Navigate to the Support Section

• In the drop-down menu, click on “Support”.

Step 4: Open a Support Ticket

• On the Unterstützung page, look for the “Open Support Ticket”
• Click on “Open Support Ticket” to proceed.

Step 5: Fill in Your Details

• Name: Enter your full name.
• Email Address: Ensure your email address is correct so we can contact you.
• Thema: Provide a brief summary of your issue or question.
• Nachricht: Describe your issue in detail, including any relevant information or steps you’ve already taken.

Step 6: Submit Your Support Ticket

• After filling in all the required fields, click on the “Send Message”
• A confirmation message will appear, indicating that your support ticket has been submitted successfully.

Step 7: Await a Response from Our Team

• Our support team will review your ticket and get back to you within 24 hours.
• You will receive a response via the email address you provided.